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Support

Contact Details

For technical and application support of Cambustion products all customers are welcome to contact Cambustion headquarters:

Telephone: +44 (0)1223 210250

Fax: +44 (0)1223 210190

Email: support@cambustion.com

Local technical support is available from our agents and representatives in different territories.

Real-time Web Support

For the fastest resolution to technical issues in the field, we offer web-based support sessions via your choice of Webex or Teams. With your consent we can connect to your Cambustion instrument for a speedy diagnosis.Please contact Cambustion support.

Spare Parts

Cambustion hold a large stock of consumables and other spares, which can often be shipped the same day. Priority shipping allows us to deliver in-stock spares the next day to North America or Europe and within 3 days to China, Japan and Korea.

We aim to respond to (and where possible, resolve) technical questions within 24 hours, a target which we currently achieve in 97% of cases.

Service Returns

Do not send equipment without prior agreement with Cambustion to ensure that products can be serviced in a timely manner.

When arranging shipping, ensure that it is on a “door to door” service- i.e. the shipment is arranged and paid for all the way to Cambustion (not simply to a London UK airport).

Send goods on a “Delivered at Place” (DAP) service (to ensure that Cambustion are contacted for customs clearance instructions to avoid unnecessary taxes and duties coming into the UK.)

Please refer to the product specific information below to assist you with shipping.

Download an editable Microsoft Word form to help you in preparing a customs invoice when shipping internationally. A copy of this invoice should be included in the shipping documents on the outside of the box for customs- you are advised to retain a copy in case of questions.

DMS500

Annual calibration of the DMS500 system is recommended. A typical DMS500 system comprises the following components:

Main DMS500 control unit

This must be returned for service and calibration in the original packaging. Take care to fit the two locking bolts before packing (refer to manual for instructions)

Vacuum Pump

Do NOT return for service.

Heated Sample Line

If you have ordered the Heated Sample Line service (replacement sample tube and cleaning) return the Heated Sample Line.

Note that there is not generally enough room within the main DMS500 crate to allow the HSL to be shipped without damage to itself or the DMS500 and the line should be shipped in a separate box.

PC

Do NOT return the PC. New software (containing the calibration) will be provided on CD for installation by the customer.

Download an an editable Microsoft Word form to help you with arranging shipping.

Circuit board on antistatic mat

Spare Parts

Most spares are available by next day delivery in Europe and the USA, and in two days in the rest of the world. Spare parts can be paid for by Credit Card or purchase order: please call the support number above.

Spare Parts brochureProduct Spares Price ListSpare PartsProduct Spares Price ListView more at cambustion.com

Downloads

CPMA Downloads

  • Data inversion algorithm for CPMA-SP2

    The utility requires Igor Pro 7 for PC or Mac. It is provided free to the community with no implied warranty. Download the .zip file, unzip and open the README.txt file for details of how to use.

  • CPMA Igor Pro toolkit for data presentation

    This utility requires Igor Pro 7 for PC or Mac. It is provided free to the community with no implied warranty. Download the .zip file, unzip and open the README.txt file for details of how to use.

Further Information

Feedback

Comments and suggestions for improvements to the CPMA toolkit and CPMA-SP2 inversion code are always welcome. Please address these by email to the Cambustion Product Support Group at support@cambustion.com.

Data inversion algorithm for CPMA-SP2

DMS Software

Further Information

DMS500 User Interface Software

The latest version is 6.09, which includes significant functionality enhancements and improved error messages. Contact Cambustion for assistance with upgrading.

Feedback

Comments and suggestions for improvements to the DMS Software are always welcome. Please contact support@cambustion.com.

DMS Utilities troubleshooting guide

DPG Viewer

Further Information

Latest DPG Viewer

The latest version is 3.6.

DPG Viewer Installation instructions

NDIR Utilities

Further Information

Current Version

The current version of the utilities is 3.0.

Feedback

Comments and suggestions for improvements to the NDIR Utilities are always welcome.

Please address these by email to the Cambustion Product Support Group at support@cambustion.com.

NDIR Utilities Installation instructions

Other Downloads

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