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Support & Downloads


Support


Contact Details

For technical and application support of Cambustion products all customers are welcome to contact Cambustion headquarters:

Telephone: +44 (0)1223 210250

Email: support@cambustion.com for all analyzers

Email: dpgsupport@cambustion.com for DPF filter testing systems

Local technical support is available from our agents and representatives in different territories.

Real-time Web Support

For the fastest resolution to technical issues in the field, we offer web-based support sessions via your choice of Webex, AnyDesk or Teams. With your consent we can connect to your Cambustion instrument for a speedy diagnosis. Please contact Cambustion support.

Spare Parts

Cambustion hold a large stock of consumables and other spares ready for dispatch. This stock allows us to dispatch most urgent spare parts orders within 24 hours. Parts are shipped on an express airfreight service.

We aim to respond to (and where possible, resolve) technical questions within 24 hours.

Service Returns


Do not send equipment without prior agreement with Cambustion to ensure that equipment can be returned in a timely manner.

Send goods on a “Delivered at Place” (DAP) "door to door” service (to ensure that Cambustion are contacted for customs clearance instructions to avoid unnecessary taxes and duties coming into the UK and that the goods are delivered to Cambustion, not simply to a London UK airport)

Cambustion are able to import goods into the UK temporarily for service and then re-export, without incurring customs duties.

To allow this, please download an editable Microsoft Word form to help you in preparing a customs invoice when shipping internationally. A copy of this invoice should be included in the shipping documents on the outside of the box for customs- you are advised to retain a copy in case of questions.

Downloads


CPMA Downloads

Data inversion algorithm for CPMA-SP2

The utility requires Igor Pro 7 for PC or Mac. It is provided free to the community with no implied warranty. Download the .zip file, unzip and open the README.txt file for details of how to use.

CPMA Igor Pro toolkit for data presentation

This utility requires Igor Pro 7 for PC or Mac. It is provided free to the community with no implied warranty. Download the .zip file, unzip and open the README.txt file for details of how to use.

Further Information

Feedback

Comments and suggestions for improvements to the CPMA toolkit and CPMA-SP2 inversion code are always welcome. Please address these by email to the Cambustion Product Support Group at support@cambustion.com.

Data inversion algorithm for CPMA-SP2

DMS Software

DMS Series 64 Bit Excel Installer v7.48 (x64)

64 bit Excel 2010, 2013, 2016 are supported.

DMS Series 32 Bit Excel Installer v7.48 (x86)

32 bit Excel 2002, 2003, 2007, 2010, 2013, 2016 are supported.

DMS Diagnostic Tools

The DMS Diagnostic Tools are used for automated checks and troubleshooting.

Further Information

DMS500 User Interface Software

The latest version is 6.09, which includes significant functionality enhancements and improved error messages. Contact Cambustion for assistance with upgrading.

Feedback

Comments and suggestions for improvements to the DMS Software are always welcome. Please contact support@cambustion.com.

DMS Utilities troubleshooting guide

DPG Viewer

DPG Viewer v3.6

ZIP file containing Excel add-in.

Further Information

Latest DPG Viewer

The latest version is 3.6.

DPG Viewer Installation instructions

NDIR Utilities

NDIR Utilities v3.0

ZIP file containing self extracting executable

Further Information

Current Version

The current version of the utilities is 3.0.

Feedback

Comments and suggestions for improvements to the NDIR Utilities are always welcome.

Please address these by email to the Cambustion Product Support Group at support@cambustion.com.

NDIR Utilities Installation instructions

Other Downloads

Easysync USB Serial Drivers

https://ftdichip.com

Brainboxes Serial Drivers

http://brainboxes.com


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